Terms and Conditions

Man and Van Merton Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Merton provides man and van, removals, collection, delivery and related services. By making a booking, using our services or allowing our personnel to handle your goods, you confirm that you have read, understood and agree to these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person, firm or company requesting or receiving the services.

1.2 Company means Man and Van Merton, the provider of the services.

1.3 Services means man and van, removal, relocation, collection, delivery, loading, unloading, packing, unpacking, transport and any related services provided by the Company.

1.4 Goods means any items, furniture, belongings, boxes, personal effects or other property handled, transported or stored by the Company under these Terms and Conditions.

1.5 Vehicle means any van or other vehicle used by the Company in providing the services.

1.6 Contract means the agreement between the Client and the Company incorporating these Terms and Conditions and any written or verbal confirmation of the booking.

2. Scope of Services

2.1 The Company provides local and regional man and van and removal services, including domestic and commercial moves, single item collections and deliveries, and related transport services within its normal operating area.

2.2 The exact scope of the services to be provided will be agreed at the time of booking, based on the information supplied by the Client about the addresses, access, volume of goods, and any special requirements.

2.3 The Company reserves the right to refuse to transport any items that are unsafe, prohibited by law, excessively heavy or bulky for the available equipment and personnel, or which have not been previously disclosed.

3. Booking Process

3.1 Bookings may be made by the Client via the Companys accepted communication channels. A booking is only considered confirmed when the Company issues explicit confirmation and, where applicable, receives any required deposit.

3.2 When requesting a quotation or making a booking, the Client must provide accurate and complete information, including but not limited to:

(a) Collection and delivery addresses and any additional stops.

(b) Details of property access, including floor levels, lift availability, parking restrictions and any known access issues.

(c) An accurate description and approximate quantity or volume of goods to be moved.

(d) Details of any particularly heavy, fragile, high-value or unusual items.

3.3 Quotations are based on the information supplied at the time of enquiry. The Company may adjust the price if the information supplied proves to be incomplete or inaccurate, or if the scope of the work changes on the day.

3.4 Any estimated time for completion of the work is given in good faith but is not guaranteed, as it may be affected by traffic, access, weather, third-party delays or other factors beyond the Companys control.

4. Pricing and Payment Terms

4.1 The Company may charge on an hourly basis, a fixed price basis, or a combination of both, as agreed at the time of booking.

4.2 Unless otherwise agreed in writing, time-based charges start from the time the Vehicle and personnel are scheduled to arrive at the first address and continue until completion of unloading at the final address, including any waiting time caused by access or other delays outside the Companys control.

4.3 Additional charges may apply for:

(a) Work carried out outside normal operating hours.

(b) Additional journeys, stops or changes to the agreed itinerary.

(c) Handling of particularly heavy, bulky or awkward items requiring extra personnel or equipment.

(d) Parking fees, congestion charges, tolls, fines or penalties incurred as a direct result of the Clients instructions or failure to arrange suitable parking or permits.

4.4 The Company may require a deposit to secure the booking. Deposits are usually non-refundable unless otherwise stated in these Terms and Conditions.

4.5 Unless alternative arrangements have been agreed in advance, payment of the balance is due immediately on completion of the services on the day of the move. The Company reserves the right to withhold unloading of goods until payment is received in full.

4.6 The Client is responsible for ensuring that they have the means to make payment in the accepted forms at the agreed time. Failure to pay may result in additional charges, storage of goods at the Clients risk and cost, or legal action to recover outstanding sums.

5. Cancellations and Amendments

5.1 If the Client needs to cancel or amend a booking, they must notify the Company as soon as reasonably possible.

5.2 The following cancellation terms will normally apply:

(a) Cancellations more than 7 days before the scheduled service date: any deposit may be refunded or transferred at the Companys discretion.

(b) Cancellations between 7 days and 48 hours before the scheduled service date: the Company may retain part or all of the deposit to cover administrative and scheduling costs.

(c) Cancellations less than 48 hours before the scheduled service date or on the day: the full quoted amount may become payable, minus any costs saved by the Company, at its discretion.

5.3 Significant amendments to the scope, date, time, or addresses may be treated as a cancellation and new booking, subject to availability and revised pricing.

5.4 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, severe weather, illness, accidents, or other events affecting the safe or lawful execution of the services. In such cases, the Company will offer an alternative date or a refund of any pre-paid deposit, but will not be liable for any consequential losses.

6. Client Responsibilities

6.1 The Client is responsible for:

(a) Ensuring adequate access and parking arrangements at all addresses.

(b) Obtaining any necessary parking permits, loading bay permissions or authorisations from property managers or local authorities.

(c) Packing and securing goods safely in suitable containers, unless packing services have been expressly agreed.

(d) Removing any fixtures, fittings or equipment that require specialist disconnection before the arrival of the Company, unless otherwise agreed.

(e) Being present, or arranging for an authorised representative to be present, throughout the loading and unloading process.

6.2 The Client must not request or permit the Companys personnel to do anything that is unsafe, illegal or outside the scope of the agreed services.

6.3 Where the Client fails to fulfil their responsibilities and this causes delay, damage or additional work, the Company may charge for extra time and any related costs.

7. Limitations and Exclusions of Liability

7.1 The Company will take reasonable care to protect the Clients goods and property while providing the services. However, the Companys liability is subject to the limitations set out in this clause.

7.2 The Company will not be liable for:

(a) Loss or damage arising from incorrect or incomplete information provided by the Client.

(b) Loss or damage caused by defective or inadequate packing by the Client.

(c) Loss or damage to the contents of boxes, bags, furniture or containers that were not packed or sealed by the Company.

(d) Normal wear and tear, minor scratches, scuffs or marks that may occur during handling of large items through tight spaces.

(e) Loss or damage to items of particularly fragile construction such as glass, mirrors, artwork, electronics and flat-pack furniture, unless the Company has specifically packed and protected them.

(f) Any loss of value, loss of profits, loss of opportunity, or any indirect or consequential loss.

7.3 The Client must notify the Company of any visible loss or damage as soon as reasonably practicable and in any event within 48 hours of completion of the services. Failure to do so may affect the ability to investigate and may limit or exclude liability.

7.4 The Companys total liability for loss or damage to goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable replacement value of the affected items, subject to any applicable insurance limits and the requirement that the Client can provide evidence of value.

7.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by the Companys negligence, fraud or any other liability that cannot be excluded under UK law.

8. Items Not Accepted and Prohibited Goods

8.1 Unless expressly agreed in writing, the Company will not transport:

(a) Hazardous, toxic, flammable or explosive materials.

(b) Illegal items, stolen goods or contraband.

(c) Live animals or plants requiring special environmental conditions.

(d) Perishable foods or items requiring refrigeration.

(e) Cash, precious metals, jewellery, important documents or other high-value items that are better transported personally by the Client.

8.2 If any such items are found among the goods without prior agreement, the Company may refuse to move them, and the Client may be responsible for any resulting delay, cost or claim.

9. Waste, Disposal and Environmental Regulations

9.1 The Company operates in accordance with relevant UK waste and environmental regulations. Certain items may be classed as waste and subject to additional controls.

9.2 The services provided by the Company are primarily focused on removals and transport. The Company is not obliged to remove or dispose of waste, rubbish or unwanted items unless this has been expressly agreed as part of the booking.

9.3 Where the Company agrees to remove items for disposal or recycling, additional charges may apply, and the items will be taken to an appropriate authorised facility in line with applicable regulations.

9.4 The Client must not request the Company to dispose of waste in an unlawful manner or to leave items in locations where this may be considered fly-tipping or a breach of local environmental rules. The Client will be responsible for any fines, penalties or costs arising from such requests.

10. Delays, Access and Parking

10.1 The Client must ensure that there is suitable and legal parking for the Vehicle at all relevant addresses. If parking is not available close to the property, additional time for carrying goods may be charged.

10.2 The Company will not be responsible for delays caused by traffic, road closures, accidents, parking restrictions, security checks, lifts out of service or other access problems outside its control.

10.3 The Client will be responsible for any parking tickets, penalties or charges incurred by the Company as a result of the Clients failure to arrange proper parking or provide accurate information about restrictions.

11. Insurance

11.1 The Company maintains appropriate insurance cover in connection with the operation of its vehicles and services, in line with industry practice.

11.2 The Client is encouraged to arrange additional insurance for high-value or particularly fragile items or for the overall move, especially where the value of goods exceeds the Companys normal liability limits.

12. Complaints and Disputes

12.1 If the Client is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

12.2 The Company aims to resolve complaints amicably and in a timely manner. The Client agrees to cooperate and provide any relevant information or evidence required to investigate the matter.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data about the Client for the purposes of managing bookings, providing services, handling payments and fulfilling legal obligations.

13.2 The Company will take reasonable steps to protect personal data and will not knowingly share it with third parties except where necessary to provide the services, comply with the law or with the Clients consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any disputes or claims arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. General Provisions

15.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.

15.2 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

15.3 The Client may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.

15.4 These Terms and Conditions, together with any written or verbal confirmation of the booking, constitute the entire agreement between the parties in relation to the services and supersede all prior representations, agreements and understandings, whether written or oral.



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Quality Man and Van Merton, Affordable Pricing

Our services, deals and offers are the best on the market, both in terms of quality and pricing. If you are a resident of SW19 or SW20, you can take advantage of our services at the best available rates. We listen to our clients with patience and also provide customized solutions as per their specific requirements. So if you are interested in booking our man and van Merton, you know how to reach us. Give us a ring today to discuss your requirements and allow us to serve you with a smile. Happy moving!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Merton Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 48 Havelock Rd
Postal code: SW19 8HD
City: London
Country: United Kingdom

Latitude: 51.4258960 Longitude: -0.1877810
E-mail:
[email protected]

Web:
Description: You can find top quality man and van removal services at affordable prices only at our company in Merton, SW19. Contact us today.
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