Privacy Policy

Man and Van Merton Privacy Policy

This Privacy Policy explains how Man and Van Merton collects, uses, stores, and protects personal data of its customers and prospective customers. It applies to all Man and Van Merton customers and service users in our operating area who contact us, request a quote, make a booking, or otherwise interact with our services.

We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018, and to handling your personal data lawfully, fairly, and transparently.

1. Data Controller

Man and Van Merton is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.

2. Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identity and contact details: your name, address, service address, billing address, and any other contact details you choose to provide.

Service and booking information: details of the services you request, collection and delivery addresses, access instructions, inventory or item descriptions, preferred dates and times, and any other information you supply so we can perform the service.

Communication data: information contained in messages you send to us, such as enquiries, feedback, or complaints, and our records of communications with you.

Payment-related data: limited payment information necessary to process your payment and issue invoices, such as invoice details and payment confirmation. We do not store full card details when payments are processed through external payment providers.

Technical and usage data: limited technical data generated when you visit our website or contact us online, such as general device or browser information and basic usage statistics. We do not seek to identify you from this information unless it is necessary for security, fraud prevention, or to comply with the law.

3. How We Collect Your Data

We collect personal data in the following ways:

Directly from you when you contact us by phone, online form, messaging service, or any other method to request information, a quote, or a booking.

When you use our services and provide details required for carrying out a move or related services.

Through our website, through basic technical and usage data generated when you browse or submit an enquiry form.

From third parties when it is necessary and lawful, for example when another person arranges a service on your behalf and provides your details for contact and service delivery.

4. Lawful Bases for Processing

We only process your personal data when we have a lawful basis under data protection law. Depending on the context, we rely on the following bases:

Contract: to take steps at your request before entering into a contract and to perform a contract with you, such as providing quotes, arranging and delivering moving or transport services, issuing invoices, and handling service-related communications.

Legal obligation: to comply with legal and regulatory requirements, such as record keeping for tax and accounting purposes.

Legitimate interests: to pursue our legitimate business interests where these are not overridden by your rights and interests. This includes managing our relationship with you, improving our services, managing and protecting our business, handling enquiries and complaints, and preventing fraud or misuse.

Consent: where required by law, we may rely on your consent for specific processing activities. When we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

5. How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes and respond to your enquiries.

To arrange, manage, and carry out removal, transport, or related services you have requested.

To communicate with you about your booking, including confirmations, updates, and any issues that arise.

To manage payments, invoicing, and accounting records.

To address queries, feedback, and complaints and to provide customer support.

To operate, maintain, and improve our services and website.

To protect the security of our systems, prevent fraud, and comply with applicable legal obligations.

6. Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary and lawful, including:

Service providers acting as data processors who support our operations, such as IT service providers, hosting providers, communication tools, and payment processors. These processors are only permitted to process your data on our instructions and must protect it appropriately.

Professional advisers such as accountants or legal advisers where necessary for our legitimate business needs or to comply with legal obligations.

Public authorities, regulators, or law enforcement agencies when required by law or where we believe it is necessary to protect our rights, your safety, or the safety of others.

We do not sell your personal data. Where we use data processors, we ensure that they are subject to appropriate contractual obligations and security measures in line with data protection laws.

7. International Transfers

Our primary data processing activities are intended to take place within the United Kingdom or the European Economic Area. If we ever need to transfer your personal data to a country outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or other mechanisms recognised under data protection law, to protect your data.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting, or reporting requirements.

Typical retention periods include:

Service and booking records: retained for the period necessary to manage our relationship with you and to respond to any queries or disputes, usually for several years after completion of the service, in line with limitation periods.

Financial and invoicing records: retained for the period required by tax and accounting laws.

Enquiries that do not lead to a booking: retained for a limited period so that we can respond to your query and manage our business records.

When personal data is no longer required, we will securely delete or anonymise it.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those who need it for legitimate business purposes, using secure systems, and regularly reviewing our security practices.

However, no transmission of information over the internet or storage system can be guaranteed as completely secure. You are encouraged to take care when providing personal data and to notify us if you suspect any misuse of your information.

10. Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of the data we hold about you.

Right to rectification: you can ask us to correct or complete inaccurate or incomplete personal data.

Right to erasure: you can request deletion of your personal data where there is no good reason for us to continue processing it, for example when it is no longer needed for the purposes for which it was collected and there is no legal obligation to retain it.

Right to restriction of processing: you can ask us to restrict processing of your data in certain circumstances, such as while we verify its accuracy or our grounds for processing.

Right to object: you can object to processing of your personal data that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds to continue or need to do so for legal claims.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller where technically feasible.

Right to withdraw consent: where we rely on your consent for processing, you have the right to withdraw that consent at any time.

11. Complaints

If you have concerns about how we handle your personal data, you are encouraged to contact us so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe your rights have been infringed.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.



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Quality Man and Van Merton, Affordable Pricing

Our services, deals and offers are the best on the market, both in terms of quality and pricing. If you are a resident of SW19 or SW20, you can take advantage of our services at the best available rates. We listen to our clients with patience and also provide customized solutions as per their specific requirements. So if you are interested in booking our man and van Merton, you know how to reach us. Give us a ring today to discuss your requirements and allow us to serve you with a smile. Happy moving!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Merton Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 48 Havelock Rd
Postal code: SW19 8HD
City: London
Country: United Kingdom

Latitude: 51.4258960 Longitude: -0.1877810
E-mail:
[email protected]

Web:
Description: You can find top quality man and van removal services at affordable prices only at our company in Merton, SW19. Contact us today.
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