Terms and Conditions for Man And Van Merton

These Terms and Conditions set out the basis on which Man And Van Merton provides moving, transport, loading, unloading, and related services to domestic and commercial customers. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to these terms. Please read them carefully before arranging a man and van service, a single-item collection, a small removal, or any other booked transport solution. These terms are intended to be clear, fair, and practical, while reflecting the standards expected under UK consumer and business law.

For the purposes of these Terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person, business, or organisation making the booking. These terms apply whether the service is arranged online, by phone, by email, or through any other accepted booking method. They should be read together with any quotation, booking confirmation, service notes, or special instructions agreed in writing. If there is any inconsistency, the written booking confirmation will usually take priority for operational details, unless a legal requirement states otherwise.

Our man with a van service is designed to support straightforward transport needs, but the exact scope of work may vary depending on the size of the job, access conditions, vehicle type, team size, and any special handling requirements. We reserve the right to decline tasks that are unsafe, unlawful, impractical, or outside the scope of the agreed booking. Where necessary, we may ask for additional information before confirming a reservation to ensure that the job can be completed efficiently and safely.

1. Booking Process

All bookings are subject to availability and are not final until confirmed by us. A booking request may be made with details such as collection and delivery locations, dates and times, item descriptions, access information, and any lifting or dismantling requirements. Based on this information, we may provide an estimate or quotation. A quote is usually based on the information supplied at the time of enquiry, and if the facts change, the price or schedule may also change.

Once you accept a quotation or proposed service arrangement, you are responsible for ensuring that the details are accurate. This includes the number and nature of items, the presence of stairs, lifts, parking limitations, restrictions on access, or any other relevant condition. If the actual job differs materially from the booking information, we may revise the price, adjust the vehicle or staff allocation, or refuse to proceed if the service would no longer be safe or feasible.

2. Confirmation and Customer Responsibilities

We may request a deposit or advance payment to secure the booking. Until any required deposit has been received and the booking has been confirmed, no reserved slot should be assumed. The customer must be available, or have an authorised representative available, at the agreed collection and delivery points if required. You must also ensure that all goods are properly packed, labelled, and ready for loading at the agreed time unless we have specifically agreed to carry out packing services.

You are responsible for obtaining any necessary permissions from landlords, building managers, parking authorities, site managers, or other third parties. This includes arranging suitable parking access, loading bays, permits, passes, or entry instructions. If delays occur because access is not available, incorrect information was provided, or the premises cannot be reached safely, additional waiting time or failed-callout charges may apply. We will act reasonably in such situations, but the customer remains responsible for the consequences of incomplete preparation.

It is also your responsibility to identify any items that require special care, including fragile possessions, high-value goods, items with detachable parts, or objects that may be affected by vibration, temperature, or movement. While our van and man service is intended to support efficient transport, it is not a substitute for specialist packing where the nature of the item requires it. We may decline to move items that are inadequately packed or that present an unacceptable risk of damage.

3. Payments

All prices will be communicated before or at the point of booking where reasonably possible. Unless otherwise stated, prices may be based on duration, distance, load size, number of crew members, waiting time, access conditions, or a fixed job rate. Any estimate given in advance is based on the information available and may be revised if the circumstances change. Additional charges may apply for congestion, extra stops, difficult access, out-of-hours work, long carries, heavy items, or work that extends beyond the agreed scope.

Payment terms will be confirmed at booking. Unless agreed otherwise, payment is due on completion of the service or before unloading, depending on the nature of the job and the risk profile of the booking. We may accept payment by approved card methods, bank transfer, or other agreed means. We are not obliged to release goods until any outstanding sums have been settled in full. If payment is not made on time, we may charge reasonable recovery costs and interest where permitted by law.

Where a deposit is required, it may be non-refundable except where we cancel the booking or where a refund is required by law. Any invoice must be paid by the stated due date. If the customer disputes part of an invoice, the undisputed amount must still be paid on time. We reserve the right to suspend or cancel further services if there are repeated late payments, non-payment, or evidence of fraudulent payment behaviour.

4. Cancellations and Rescheduling

You may request cancellation or rescheduling, but charges may apply depending on how much notice is given and whether resources have already been allocated. If you cancel shortly before the booked time, especially where a vehicle or crew has already been assigned, we may retain all or part of any deposit and may charge a cancellation fee that reflects our losses and administrative costs. Any applicable fee will be communicated in a fair and proportionate way.

If you wish to amend the booking, we will try to accommodate changes, but this cannot be guaranteed. Changes to date, time, addresses, item quantities, or service requirements may affect availability and pricing. If the revised job requires different equipment, more staff, or a longer time allowance, a new quotation or updated estimate may be issued. A rescheduled booking is only confirmed once we agree the new arrangement.

We may cancel or postpone a booking if there are circumstances beyond our reasonable control, including severe weather, vehicle breakdown, road closures, staff illness, legal restrictions, unsafe access, or any event that makes performance impractical or unsafe. In such cases, we will aim to notify you as soon as reasonably possible and may offer an alternative time. Our liability for cancellation in these circumstances will be limited to refunding any sums paid for work not carried out, unless the law requires otherwise.

5. Liability and Claims

We take reasonable care when handling and transporting goods, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to those mandatory legal rights, we are not liable for indirect or consequential losses, loss of profit, business interruption, or loss arising from information or packing provided by the customer.

For domestic customers, your statutory rights under UK consumer law remain unaffected. If we are supplying services with reasonable care and skill, we will do so in line with applicable legislation. If any goods are damaged due to our proven fault, you must notify us as soon as reasonably possible and provide evidence of the damage. We may ask for photographs, purchase details, or other reasonable information to assess the claim. Failure to report promptly may affect our ability to investigate.

We are not responsible for pre-existing damage, wear and tear, unstable packaging, hidden defects, or items that were already weakened before the service began. Unless expressly agreed in writing, we do not provide insurance cover for items of exceptional value, irreplaceable sentimental items, antiques, or specialist equipment. Customers are encouraged to arrange their own adequate insurance where appropriate, particularly for high-value or delicate possessions.

6. Waste Regulations and Disposal

Where our man and van removal service includes disposal, clearance, or transport of unwanted items, the customer must ensure that the waste is accurately described and lawfully presented for collection. We will only remove waste that we are legally permitted to transport and dispose of. Under UK waste regulations, duty of care obligations apply to both us and the customer, and we may request clarification about the nature, origin, and composition of the items being removed.

It is the customer’s responsibility to disclose whether items contain hazardous, restricted, or specialist materials, including but not limited to chemicals, asbestos, solvents, oils, fuels, paint, medical waste, gas bottles, electrical items, or contaminated materials. We may refuse to move or dispose of any item that is prohibited, unsafe, or requires specialist licensing or handling. If undisclosed hazardous materials are discovered, we may stop the job immediately and charge for time, travel, and any safe containment measures required.

Where waste transfer applies, documentation may be required to show lawful movement and disposal. The customer must not ask us to dispose of waste illegally, fly-tip, or mix regulated waste with ordinary household rubbish in a way that breaches legal requirements. We reserve the right to refuse any instruction that would breach environmental, transport, or health and safety law. If we reasonably believe a booking involves unlawful waste handling, the service may be suspended or cancelled without liability to us.

7. Access, Safety, and Loading Conditions

All collection and delivery locations must be safe and accessible. You are responsible for ensuring that pathways, stairways, entrances, and loading areas are reasonably clear and suitable for the work agreed. If the route to the property is unsafe, too narrow, obstructed, or otherwise unsuitable for the vehicle or load, we may require the item to be moved to a more accessible point or may decline the task entirely. Additional labour or waiting charges may apply where the job takes longer due to access issues.

The customer must ensure that the premises are secure enough to permit lawful and safe working. We are not responsible for entering locked areas, forced entry, or moving items in a manner that would damage property or create a safety risk. Our team may stop work if there is aggression, threats, intoxication, unsafe animals, hazardous conditions, or any other circumstance that makes it unreasonable to continue. In such cases, any sums already earned or any reasonable call-out costs may remain payable.

We may use our judgement to decide the safest way to load, stack, secure, or transport items. However, if you give a specific instruction that affects the handling of goods, you accept responsibility for any resulting risk, provided that the instruction is lawful and does not place our staff in danger. We may refuse any instruction that conflicts with safety standards or vehicle limitations. Customers should never overfill boxes, conceal heavy items in fragile packaging, or misdescribe the weight or dimensions of goods.

8. Delays, Force Majeure, and Service Interruptions

We will use reasonable efforts to complete the service on time, but we do not guarantee exact arrival or completion times unless specifically stated in writing. Traffic conditions, roadworks, weather, loading delays, and access problems may affect scheduling. Where delays occur for reasons outside our control, we will act reasonably to complete the job as soon as practicable. If the service is delayed by the customer’s actions or omissions, we may charge for the extra time incurred.

We are not liable for failure to perform our obligations where the failure is caused by events beyond our reasonable control, including but not limited to accidents, extreme weather, fire, flood, strike action, civil disturbance, terrorism, public health restrictions, government action, utility failure, or widespread transport disruption. If such an event continues for a substantial period, either party may be entitled to cancel the affected booking without further liability except for payment due for work already completed.

9. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. Where the service is supplied in Scotland or Northern Ireland, mandatory local consumer or business protections may still apply where relevant. The courts of England and Wales shall have exclusive jurisdiction, except where applicable law gives the customer the right to bring proceedings in another UK court.

10. General Provisions

Any failure by us to enforce a right or provision under these Terms shall not be treated as a waiver of that right or provision. If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect. We may update these Terms from time to time, and the version in force at the time of your booking will normally apply to that booking unless a legal change requires immediate amendment.

These Terms and Conditions are intended to support a clear and professional service relationship for customers using our man and van removal service, man and van transport, and related moving solutions. By booking with us, you agree to cooperate in good faith, provide accurate information, and comply with the reasonable instructions of our team where safety and lawful operation are concerned. This helps ensure that each job is completed efficiently, respectfully, and in line with the expectations of a modern UK service provider.

The customer acknowledges that the service is based on the information supplied at the time of booking. If any significant detail changes before or during the job, the customer must inform us immediately. We aim to deliver a reliable, flexible, and lawful transport service, but our ability to do so depends on accurate booking details, safe access, timely communication, and compliance with these Terms. By proceeding, you confirm that you have read, understood, and accepted the conditions set out above.